Terms & Conditions

DEFINITIONS

• "Consumer/customer" means the person who accepts a quotation from the seller for the sale of the goods or whose order for the goods is accepted by the seller.
• "Conditions" means the standard terms and conditions of sale as set out in this document.
• "Vulu/us/our/we" means Advance Services & Solutions Ltd., a company registered in England under the number 05299071 with registered office located at Unit B4, Access Twelve, Station Road, Reading, RG7 4PN.
• "Goods" means goods which the seller is to supply in accordance with these conditions as displayed for sale on the website or in other publication duly authorised by Vulu.
• "Personal information" means the details provided by you that identify you.
• "Product description" means that part of the website or literature where certain descriptions in respect of the individual good or service are provided.
• "Seller" means Advance Services & Solutions Ltd (Company number 05299071).
• "Services" means services displayed for sale on the website or other authorised publication.
• "Website" means the website located at www.vulutech.co.uk or any subsequent URL which may replace it.
• "You/your" means a user of the website.

 

WEBSITE ACCESS

Vulu agree to provide access to our website and to sell goods/services in accordance with these conditions.

 

RIGHTS

1. Your obligations. You agree:

• Not to use the Vulu website for any illegal purpose and agree to use it in accordance with all relevant laws.
• Not to upload or transmit through the Vulu website any computer viruses, or anything else designed to interfere with, interrupt or disrupt the workings of the Vulu website.
• Not to attempt to access any unauthorised part of the Vulu website.
• Not to transmit through the Vulu website any material that is defamatory, offensive, or obscene. Nor any material that may cause annoyance, inconvenience or needless anxiety.
• You agree that all copyright, trademarks and intellectual property rights in all material or content supplied shall remain at all times the property of Vulu.
• You agree not to (nor to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
• Not to infringe on any person’s rights, be that of intellectual property, confidentiality or privacy.
• The personal information which you provide upon registration as a customer is true, accurate, current and complete in all respects to your knowledge. Any errors should be reported to customer services as soon as possible: support@vulutech.co.uk or Tel: +44 (0) 118 334 2331 - 9:00am - 5:30pm Mon-Thu / 9:00am - 4:30pm Fri.
• Not to attempt to impersonate any other person or entity, use a false name, or a name that you are not authorised to use.
• No indemnity will be given, you will be responsible for all claims, liability, damages, losses, costs/expenses, or legal fees suffered by us and arising out of any breach of these conditions by you or any other person accessing the Vulu website using your account/information.

2. Our rights. We reserve the right to:

• Modify these conditions as we see fit, and your continued use of the Vulu website following such modifications shall be deemed your acceptance of such changes. It is your responsibility to check for any updates to these conditions. If you do not agree to any of the terms or conditions described, you must cease use of the Vulu website.
• Withdraw any goods/services/contents from the website at any time, or refuse any transaction for any reason, or refuse service at our discretion. Vulu shall not be liable to you or any third party due to the removal of goods/services/contents or refusal to process a transaction.
• Modify/remove any aspect of the Vulu website without prior notice. Vulu will not be liable to, nor compensate you or any third party due to any modifications/removals carried out.
• Monitor any activity and content associated with the website. We may investigate any reported violation of these conditions or complaints and take any action that we deem appropriate. We may also investigate, at our sole discretion, the use, or attempted use, of any credit card, and take such action as we deem appropriate, including without limitation, contacting the user using such card or cancelling orders placed by such user.

3. Errors and omissions

• Although we update the information on our website regularly, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date. Should any errors in descriptions, prices, specifications, etc. be discovered, we may contact you regarding our intention to cancel or amend your order as a result. Vulu will do our utmost to find a suitable alternative or provide a full refund in the event of any errors on our part.
• Unless otherwise stated – all images are for illustration purposes only. Image contents in relation to accessories or specification should not be taken for granted and full product specifications should be consulted prior to purchase.
• Vulu may provide links to other websites or resources from our website. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, goods or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

PURCHASE OF GOODS/SERVICES

4. Contract creation. A contract is created between the user and Vulu when:

• An order is placed on the Vulu website by ticking the box to accept our Terms and Conditions, and by pressing ‘Place Order’ on the checkout page.
• Vulu will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Vulu. When your product is shipped we will send you a dispatch confirmation email.
• Order acceptance and the completion of the contract between you and Vulu will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in these conditions.
• Non-acceptance may occur due to:
• Unavailable stock
• Inability to process payment successfully
• Identification of pricing or description error
• Conditions of eligibility to order not being met

5. Warranties

• All products purchased from Vulu come with attached warranties. All laptop/notebook batteries are subject to a maximum 1-year non-upgradeable warranty.
• Any issues encountered by Vulu customers relating to warranties should be reported directly to Vulu at support@vulutech.co.uk or Tel: +44 (0) 118 334 2331.

6. Eligibility to purchase

To be eligible to purchase products on the Vulu website and lawfully form a contract with Vulu you must:

• Be at least 16 years of age
• Provide us with a real name, phone number, address, e-mail address and valid payment details.
• Ensure that the delivery address provided is valid. Please note that PO boxes and military accommodation addresses are not acceptable.
• When purchasing on our website, you authorise us to transmit/obtain information, including but not limited to debit/credit card information or credit reports, to authenticate your identity, validate payment details or obtain authorisation for individual transactions.
• Dependant on shipping regulations and international sanctions, Vulu can deliver worldwide. Prices for doing so will be calculated on an individual basis. Please see our Delivery information for further information.

7. Right of cancellation

• You have the right to cancel any order made with Vulu prior to that order being shipped from our warehouse. To do so, please contact us directly on: Tel: +44 (0) 118 334 2331 or e-mail support@vulutech.co.uk.
• Once shipped, we can no longer cancel the order. However, upon receipt of the order, you have the right to return the goods in concurrence with our Returns Policy
• If you cancel an order, Vulu will refund you within 48hrs of your cancellation notice.

8. Payment

• Payments can be made via debit/credit card, PayPal, Klarna or bank transfer, for more information refer to Payment information
• Payment will be debited and cleared from your account before the dispatch of your order.
• All credit/debit cardholders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
• Vulu is not liable for any errors made on your part when entering payment details on our website.
• By making a purchase on the Vulu website, you agree that the details provided for any credit/debit card are your own and/or you have permission from the owner to do so.
• Credit facilities are available on a case by case basis. To discuss credit application, please contact us directly on Tel: +44 (0) 118 334 2331 or e-mail support@vulutech.co.uk. Please note, credit checks will be required to facilitate any credit request.
• Failure to meet the requirements laid out in any credit plan may result in interest/penalty charges.

9. Pricing

• All products advertised on the Vulu website are displayed including VAT at the current UK rate (20%). Total amount payable will be displayed at checkout.
  *All prices exclude any duty or fees applicable to non-UK customers.
• We reserve the right to modify any pricing on our website without notice to you. However, prices charged cannot be changed after an order has been placed.
• Any quotes requested are valid for 24-hours.

10. Delivery & Returns

• Please refer to our Delivery information and/or Returns Policy.

 

DATA

11. Data collection/storage

• Our collection and storage of data practices are in accordance with the General Data Protection Regulation 2018 (GDPR). For more information please refer to our Privacy Policy.

 

LIABILITY

12. Limitation of liability

Where goods are sold under a consumer transaction as defined by the Consumer Rights Act 2015:

• Where any claim based on the condition of the goods, or their failure to meet specification, is notified to us, we shall be entitled to refund to you the price of the goods, but we shall have no further liability to you.
• We shall not be liable to you for any consequential loss or damage, costs, expenses, data, delays or other claims for compensation whatsoever (and whether caused by the negligence of us, or our employees) which arise out of, or in connection with, the supply of the goods or their use or resale by you, except as expressly provided in these conditions.
• We shall not be liable for any defect in the goods if you have attempted to rectify, alter or dismantle the goods in any way.
• All goods shall remain the express property of Vulu until the time such goods have been paid for in full by the consumer. We reserve the right to repossess any goods that have not been paid for in full and to invoice you for any legal, delivery and restocking costs incurred.
• We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
• Nothing herein shall affect your statutory rights under the Consumer Rights Act 2015.

13. Export terms

• You shall be responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and the payment of any duties therein.

14. Entire agreement

• These conditions (alongside the Privacy Policy , Delivery Information and Returns Policy) contain the entire agreement between you and Vulu. They supersede any previous agreements, arrangements, undertakings, representations, or proposals, written or oral, between you and Vulu in relation to such matters. You confirm that you have read these conditions and, you fully understand them and you also agree that these conditions are the only terms that rule your relationship with us.

15. Law

• The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

16. Handling complaints

• Should you be unhappy with the goods/services provided by Vulu please contact us directly on Tel: +44 (0) 118 334 2331 or e-mail support@vulutech.co.uk.
• We shall endeavour to respond to your complaint within 48hrs.
• We undertake to check our system regularly for handling complaints and we welcome any suggestion you may have in relation to how this system may be improved.

17. Notices

You may send us notices or contact us relating to these conditions: